Contact Information

This page provides information about obtaining technical support, as well as escalating problems: 

• User Contact Information
• Customer Point of Contact (CPOC) Contact Information
• Provisioning Support Escalation Guidelines
• Technical Support Escalation Guidelines

User Contact Information

As a user of the AT&T Virtual Private Network Service, you should be able to find the help you need on this Customer Care Web site. If you need further assistance, please call your Customer Point of Contact.

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Customer Point of Contact (CPOC) Contact Information

As a Customer Point of Contact (CPOC), you may contact Customer Care by phone at the number provided in your Welcome Kit. This number is available only to CPOCs. Recorded prompts will direct you to the appropriate group. Support timeframes are as follows:

• The CPOC prompt for Tier I Support-related issues is available 24 hours a day, 7 days a week. Closed holidays.

• The prompt for Tier II Support-related issues is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EST, excluding holidays. Limited coverage is available after 8:00 p.m. High priority PPP ID deletions can be made at any time. Prompts will direct you if you call out of hours. 

If the End User Support Option was purchased by your company, your end users should call the phone number supplied; they will need their PIN (Personal Identification Number).

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