This page provides information about the following optional features available with AT&T Virtual Private Network Service:

• Network Usage Reports
• Domain Name Service
• Client Software
• Network-based Tunneling for Dial Access
• Proxy RADIUS Option
• AT&T Tier 1 End-User Support
• Fully Managed Router Service

Network Usage Reports

• Provide online historical data traffic summary reports that track access line utilization and peak activity periods. For sample reports, see https://usage.dedicatedip.att.net.

• You can graphically display your AT&T VPNS usage on a monthly, weekly, or daily basis. In addition, you can view separate statistics for each of your AT&T VPNS circuits and separate traffic profiles for inbound vs. outbound traffic.

• Reports Web site is SSL protected. Your data can only be accessed through your password.

• The usage reports provide detailed information about network utilization as a percentage of available bandwidth, throughout a one-week cycle, based on information collected from your premises equipment using the Simple Network Management Protocol (SNMP) tools.

• If you are using AT&T VPNS without Managed Router you must grant AT&T SNMP read-only access to your Premises Equipment so that AT&T can gather the requisite data for reporting purposes.

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Domain Name Service

• Lets you store DNS records on servers operated and maintained by AT&T.

• AT&T performs the technical functions of domain administration for you.

• The AT&T DNS servers can be queried by any system connected to the AT&T IP Backbone network, even if the connection is indirect (e.g. via the Internet gateway).

• You can use the AT&T Domain Name Service for all domain names of networks exposed to AT&T VPNS (i.e., InterNIC registered).

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Client Software

• AT&T provides a Connection Manager to help your users connect to the network easily.

• This package includes a dynamic phone book that updates automatically or on demand so that mobile users will always have access to the AT&T network.

• It also enables you to select flexible password prompting schemes.

• Supports Windows 95, 98, and NT 4.0; for Windows 3.1 users, we also provide a TCP/IP stack from Network TeleSystems. See Publications/Software.

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Network-based Tunneling for Dial Access
See Network-based Tunneling for Dial Access (Optional) on the Security Features page.

Proxy RADIUS Option
See Proxy RADIUS Option in the Service Implementation section of this Web site.

AT&T Tier 1 End-User Support
See AT&T Tier 1 End User Support (Optional) on the Service Support page.

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Fully Managed Router Service

• Overview
• Equipment
• Design and Engineering
• Operations Management
• Optional Features Available

Overview of Fully Managed Router Service

• Includes the design and engineering, implementation and ongoing configuration management of an AT&T provided customer premises based edge router, CSU/DSU, modem and access to connect your company's network to the AT&T IP backbone.

• Addition of new sites, changes in dedicated bandwidth requirements or the addition of new LAN interfaces can be managed by AT&T.

• The Managed Router Service option extends up to the LAN interface(s) on each your premises-based router and the WAN interface on each CSU/DSU.

• AT&T will perform a site survey to identify power requirements, space requirements, and access requirements for each site. AT&T will order and install (on behalf of your company) the AT&T Frame Relay Service circuit necessary for delivery of service.

• AT&T arranges for termination of the circuit in proximity to the planned location of the premises equipment. Any inside wiring charges are your responsibility.

• You provide one interNIC registered IP address for each router for network management purposes.

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Equipment for Fully Managed Router Service

• With Managed Router Service, AT&T will procure, own and manage the following equipment on a monthly fee basis.

• Router – A variety of Cisco Series edge routers (e.g., 2500, 4700). Each model is a fixed-configuration router that supports Ethernet and Token Ring interfaces.

• CSU/DSU (Paradyne)

• Code Activated Switch (Porter Series, if required)

• Analog Modem (for out-of-band network management of CPE)

• Power Surge Protection

• Includes the maintenance of the equipment, which covers the physical failure of equipment owned and maintained by AT&T Virtual Private Network Service, which includes the Customer Premises based edge routers, CSU/DSUs, modem and cabling connecting managed devices to each other.

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Design and Engineering for Fully Managed Router Service

• Includes design, engineering, project management and implementation of the AT&T Frame Relay or Private Line access and premises based edge router, CSU/DSU and modem.

• After a formal review of network requirements and network validation, experienced engineers will create an engineering and network design solution.

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Operations Management of Fully Managed Router Service

Operations management will include the following functions for the frame relay WAN access of AT&T VPN:

1. Fully Managed Router Service Network Monitoring, Fault Isolation/Resolution
   
   
• Includes 7 Day by 24 Hour proactive monitoring of the dedicated access and all AT&T provided equipment (router, CSU/DSU and modem) for faults (alarms).
  
  
• The center will proactively and continuously monitor all configured LAN interfaces (ports) to the PVC-interface level.
  
  
• CPE interfaces will be monitored utilizing SNMP techniques both in-band and out-of-band.
  
  
• Any equipment-related fault conditions will be sectionalized and identified as either physical or logical in nature through diagnostic, out-of-band testing of CPE interfaces.
  
  
• You will be provided monthly performance reports for your frame relay network connection.


2. Fully Managed Router Service Ongoing Configuration Management
   


• The dedicated center will perform changes to router configurations to accommodate changes in your LAN environment and provide emergency reconfigurations and upgrades to router software.
  
  
• AT&T will maintain a database of change management information for each managed/maintained device including logical address configurations and software specifications.
  
  
• The center will manage changes made to router access lists, device passwords, and will protect SNMP access via secured community strings.
  
  
• AT&T will remotely perform changes to the routing and filter tables, protocols (including prioritization), and other router parameters with your written request.
  
  
• AT&T will remotely perform all router back-ups via either in-band or out-of-band access.
  
  
• You will receive equipment software updates at the discretion of AT&T.
  
  
• If equipment hardware upgrades are required, the change will be made upon agreement between you and AT&T. There may be an additional cost for hardware upgrades if there is no associated increase in commitment.
  
  
• Notice of software changes is made to your central point of contact.

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Optional Features Available with Fully Managed Router Service

1. Managed Network Address Translation
   
   
   • If you want to terminate secure dial access on managed routers, AT&T can provide managed network address translation to simplify service implementation
     
     
   • Since the IP Closed User Group and Intracorporate Restricted options require the use of AT&T protected addresses, this option lets you retain your existing addressing scheme on your network.
     
     
   • We support static and dynamic network address translation on managed routers.
     
     
   • Inbound static NAT supports one-to-one mapping between addresses and is appropriate for accessing a small number of hosts.
     
     
   • Up to twenty-five static entries will be supported.
     
     
   • Support of inbound dynamic NAT is intended for a medium to large number of incoming dial-up users who can use name servers (DNS or WINS) and who need access to many hosts.
     
     
   • This option will be provided with Intracorporate Restricted or Basic IP dedicated access.
     
 
2. Static Packet Filters
   
   
   • If you prefer to use Basic IP (unfiltered) dedicated access, AT&T can support the dial Closed User Group by implementing static packet filters on managed routers.
     
     
   • Also appropriate if you are using Managed Router Service
     routers to access AT&T VPN.

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